Terms of Service

1. Acceptance of Terms

By visiting our website, placing an order, opting in to our SMS program or otherwise using our services, you acknowledge that you have read, understood and agree to be bound by these Terms and our Privacy Policy.

2. Eligibility and Age Restriction (18+)

Our website and online ordering services are intended for users 13 and older. Users under 13 should not submit personal information through our services.

3. SMS Program Description

Alvarado's Mexican Grill offers an SMS messaging program designed to keep our customers informed about their orders and our latest specials. The program covers the following messaging use cases:

• Order updates: confirmations, pickup-ready alerts and delivery notifications.
• Reservation reminders: upcoming reservation or catering event details.
• Promotional offers: Taco Tuesday deals, Happy Hour reminders, weekend specials, new menu announcements and exclusive subscriber discounts.
• Customer service: follow-ups on inquiries, feedback requests or catering quotes.
• Loyalty and rewards: updates on rewards balances or program announcements (where applicable).

You opt in by checking a clearly labeled, non-pre-checked consent box on our website, by texting a keyword (such as JOIN) to our published number or by providing verbal consent in person. Opt-in is voluntary and is never required to make a purchase.

4. Message Frequency

Message frequency varies depending on the type of messages you receive. Promotional subscribers can typically expect up to 6 messages per month. Transactional messages, such as order ready alerts or reservation confirmations, are sent as needed and are not counted toward the promotional frequency.

5. Message and Data Rates

6. How to Opt Out (Text STOP)

You can cancel your subscription to our SMS program at any time. To opt out:

• Reply STOP to any text message you receive from us.
• You will receive one final confirmation message and will not receive further marketing messages.
• To rejoin later, reply with the keyword JOIN or sign up again on our website.

Note: opting out of marketing messages does not unsubscribe you from essential transactional messages tied to active orders or reservations.

7. Help and Support

For help with our SMS program, reply HELP to any message or contact our support team:

• Phone: (909) 271-1897 (Pomona) or (951) 360-0400 (Jurupa Valley)
• Email: [email protected]
• In person: visit either of our locations during business hours.

8. Carrier Liability Disclaimer

9. Online Orders and Payments

Online orders are processed through third-party platforms (such as Toast). When you place an order:

• You agree to provide accurate contact, delivery and payment information.
• Pricing, item availability and promotions are subject to change without notice.
• Refunds and order corrections are handled per our standard restaurant policy. Contact us directly if there is an issue with your order.
• Payment processing is handled by our payment partners under their own terms and security standards.

10. Acceptable Use

When using our website, ordering system or SMS program, you agree not to:

• Submit false or fraudulent information.
• Use our services to harass, threaten or harm others.
• Attempt to disrupt, hack or gain unauthorized access to our systems.
• Reproduce, scrape or republish our content without written permission.
• Provide a phone number that does not belong to you or that you do not have authorization to use.

11. Intellectual Property

All content on our website, including the Alvarado's Mexican Grill name, logo, menu descriptions, photographs and graphics, is the property of Alvarado's Mexican Grill or its licensors and is protected by U.S. copyright and trademark laws. You may not use, copy or distribute our intellectual property without prior written consent.

12. Disclaimers and Limitation of Liability

Our services are provided "as is" and "as available," without warranties of any kind, either express or implied. We do not guarantee uninterrupted, error-free or secure access to our website or messaging program.

To the maximum extent permitted by law, Alvarado's Mexican Grill shall not be liable for any indirect, incidental, special or consequential damages arising from your use of our services, including but not limited to lost profits, data loss or service interruptions.

Nothing in these Terms limits liability for fraud, gross negligence or any other liability that cannot be excluded under applicable law.

13. Privacy

Your use of our services is also governed by our Privacy Policy, which explains how we collect, use and protect your information, including details specific to our SMS program. Please review it carefully.

14. Governing Law

These Terms are governed by the laws of the State of California, without regard to conflict of law principles. Any disputes arising from these Terms or your use of our services shall be resolved in the state or federal courts located in San Bernardino County or Los Angeles County, California.

15. Changes to Terms

We may update these Terms from time to time. When we do, we'll revise the "Last updated" date at the top of the page. Material changes will be posted on this page and, where appropriate, communicated through our website or via email. Continued use of our services after changes are posted means you accept the updated Terms.